office policies

Scheduling

Drs. Lieber and Stilley are available Monday through Friday from 8:00 a.m. to 5:00 p.m. We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day.

We try to stay on schedule to minimize waiting at the time of your appointment. Referral of emergency patients can cause delays to the schedule, and your understanding and patience are very much appreciated.

Please assist us at the time of your initial visit to the office by providing the following information:

• Your referral slip and x-rays from your referring dentist.
• A list of medications you are currently taking (please note that you can fill out your patient registration and medical history form on this web page.)
• If you have dental insurance, please bring any forms or insurance cards with you to the appointment.

Please Note: All patients under 18 years of age must be accompanied by a parent or guardian at the consultation appointment.

Please notify the office if you have a medical condition or concern prior to surgery (e.g. artificial joints or heart valves, a heart murmur requiring premedication, diabetes, or hypertension.)

If your referring dentist has taken x-rays, you may request that they be forwarded to us.

Insurance Information

Our insurance coordinators deal with many different insurance companies. Some companies offer many different dental and medical plans. Some companies combine dental and medical coverage. This insurance alphabet soup changes policies and guidelines weekly. At times, it is almost impossible to accurately estimate our patients’ insurance co-payment. Many insurance companies will not give out fees until after the treatment is completed. Dealing with these companies can be difficult and time consuming. As a courtesy, we ask that you keep us informed of any change to your insurance. It is important that all information about you and your insurance is current.

Private & Group Insurance

As a courtesy, we will file your insurance claims for you. Upon receipt of an insurance payment, any balance due will be billed to you. If you have deposited an excessive co-payment, it will be refunded to you.

Financial Information

We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance company has paid is your responsibility. Your prompt remittance is appreciated.

For your convenience we accept Visa, Discover and MasterCard. If you have any problems or questions, please ask our staff. They are well informed and up-to-date. They can be reached by phone or by fax. Please call if you have any questions or concerns regarding your initial visit.